Consumer Rights, Cancellation, and Refund Policy.

You may cancel your order any time up to fourteen days after you receive your first Witch Casket. In this case, you will receive a full refund of the price paid for the casket in accordance with Witch Casket’s refunds policy (below).

Each Witch Casket subscription is, for these purposes, a single order which forms part of a regular, monthly delivery, so you can only cancel your casket subscription and receive a refund within fourteen days of receiving your first monthly casket.

You can of course cancel your subscription at any time, but it is only if you do it within this initial fourteen-day period after your initial subscription that you will be entitled to receive a refund (as required by UK legislation known as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

To cancel your order, you must inform Witch Casket by email (info@witchcasket.co.uk), providing us with your name, address, and PayPal ID. You must return any Casket which was shipped out before cancellation, to Witch Casket (M2a The Matrix, Harrogate, North Yorkshire, HG2 8AD, U.K.) within 14 days of notifying us of the cancellation, and this must be returned in the same condition in which you received it, and at your own cost and risk.

Witch Casket has a right to deduct from your refund amount any reduction in value of the products caused by your handling of the products beyond the handling which is necessary to establish the nature, quality, and function of the products.

Witch Casket’s refund policy is as follows: if you cancel an order within the fourteen-day cancellation period (as outlined above), Witch Casket will refund your subscription as soon as possible (within two business days if your first casket has not yet been dispatched, and within five business days of our receipt of the returned casket, or within five business days from the day you provide evidence of having returned the casket, whichever is sooner).

Witch Casket will refund the price of the products in full, excluding our cost of delivery (if your casket has been shipped out before you cancelled) This will be refunded directly to the PayPal account used to subscribe.

If a Casket is returned to us without our authorisation, or if it is refused by the recipient (for any reason, including an unwillingness to pay any customs charges that may have been applied, which are out of our control) then any refund given will be minus our cost of postage, and minus a £6 handling fee.

Address changes should be emailed to info@witchcasket.co.uk before the 5th of the month – after the 5th, your mailing label may have already been processed and submitted to the Royal Mail, making it impossible to change it before that month’s Casket ships. In these instances, it will be the subscriber’s responsibility to contact their sorting office and have it diverted to their new address.